Issue/Topic: Culture Change
From the Open Government Directive Workshop, January 11, 2010 at the US Department of Transportation
Session Number – Space/Location Letter 1 - H
Convener: Avi Marcus & Chris Berendes
Notes-taker: Asha Aravindakshan
“Tags” for the session - Open Government Topics discussed:
Discussion notes, key understandings, outstanding questions, observations, and, if appropriate to this discussion: action items, next steps:
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Session 1 – Breakout H: Culture Change
Name
|
Organization
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Asha Aravindakshan
|
DC Govt – Office of the CTO
|
Bryan Rahija
|
Project on Government Oversight
|
Maxine Teller
|
DOD
|
Virginia Hill
|
HHS/NIH
|
Christopher Berendes
|
Netalyst
|
Wayne Moses Burke
|
Open Forum Foundation
|
Robert Owens
|
DOT/FTA
|
Nick Skytland
|
NASA
|
Paul Bove
|
AFPAA
|
Sandy Washington
|
DOT/FRA
|
Brett Barndt
|
Indigo Initiatives
|
Sandy Heierbacher
|
National Coalition for Dialogue & Deliberation
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Karly Kaufman
|
Union of Concerned Scientists
|
Avi Marcus
|
Touchstone Consulting
|
Bethany Letalien
|
OPM
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Robbie Schinyler
|
NASA
|
Andrew Krzmarzick
|
GovLoop
|
Joshua Salmons
|
Defense Information School
|
Tedd Determan
|
Onlinetownhall.com
|
Cynthia Vaughan
|
DOT – HR Systems
|
Notes
· DOT HR has implemented a Culture Workgroup with 8-12 people from within DOT
· Culture is interpreted differently at various levels within the organization
· Proper tools for feedback are needed
· Culture, policy and technology are trinity of open government
· Agencies are waiting on DOD approved policies to begin using social media tools
· Renegades are breaking existing policies à policies need to be changed
· Renegades can help craft new policies
· Until you use the new technology (social media, collaboration tools), you won’t understand it
· Social media and collaboration impact each other
· DOD uses SharePoint/IntelliLink as a collaborative workspace
· New technology makes work easier, but changing culture is hard to do
· Need trusting culture à currently, highly bureaucratic culture
· “New York Times” test for trying new tools
· Self-policing is necessary
· Trendsetters may break the ice, but without the proper infrastructure, people will be “all over the place” – dozens of different platforms, need a decision to be made
· Considering operational security (OpSec), libel and slander are basic response guidelines for public affairs officials
· Need to experience use of social media tools to get rid of people’s fears
· Need feedback data on usage of social media tools
· Policy may not always be needed to test different tools à it will follow use of tools
· Tie it to employee performance measures, i.e. teamwork , sharing on information
· Social media is an enabler of open government
· OPM should make it part of the core qualifications to reach SES
· Need senior leadership to not do business as “business as usual”
· Need 3 offices to embrace and feel empowered with new tools before rolling out enterprise-wide
· Positive deviants
· Pew Research Group (stateofthemedia.org) good source of information for data on media usage
· 1945 act of “simple sabotage” - insist everything goes through one channel, keep meetings running as long as possible, bring up old decisions
· Push the envelope to test social media
· US EPA established National Award for Collaboration for field teamwork provides incentive and recognition for employees
o creates a safe space for employees
o lengthy research/creation process to replace an existing award
· Can create mass in small nodes
· Local/state government interacts with citizens more than federal government
· Need to understand audiences à research them, start small with implementation
· Public Affairs within federal agencies implementing social media tools à business as usual for Public Affairs
· Those without Public Affairs training have the tools, but don’t know the proper policies
· GovLoop – OpenGov21 can be a platform to keep discussion going
· No centralized repository of best practices
o OGD wiki will be launched soon
o GovLoop will connect to OGD wiki
o GSA may implement a tool to collect information
o Data.govloop.com has 50 social media policies
· NCDD (thataway.org) site has “streams of decision-making” to assess
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