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Measure Success

Page history last edited by Lucas Cioffi 14 years, 2 months ago

Issue/Topic: "Measuring Success in Open Government"

Any attempt at improvement requires Measurement.  If you don't measure what you are trying to improve, then you don't really know if, or how much, you are improving.

 

Despite the suggestions made about Measurement of open government (i.e., Transparency, Participation, Collaboration) during the White House's "Open Government Dialogue", there was no guidance about Measurement provided in the Open Government Directive (OGD).  In fact, the White House asked for suggestions (again) in an OSTP blog posting on December 16, 2009.

 

Nonetheless, the White House is supposed to create a "dashboard" with measures that would show an agency's progess in complying with the OGD.  However, participants in this Session were concerned that the limited use of measures, or the choice of poor measures, would result in misleading interpretations of the results (e.g., false postives).

 

For example: The time spent on a website might signal popular use ... or that users were confused.  Release of additional data may better inform the public ... or better confuse them.

 

Open government can benefit from the existing metrics for measuring customer engagement and satisfaction that have already been developed by the private sector, and have been used in other areas of government for years. 

 

 

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